Warranty and returns

Guarantee

Spare parts	30 days
Wheels, disks, tires	30 days
Engines	12 months
Motor block gasoline/diesel (air-cooled)	12 months
AKB	6 months
Electric Bicycles	12 months

The warranty is valid from the moment of purchase (order) of the product in the TTG online store. In case of detection of a manufacturing defect, the product is sent back at the buyer's expense. After examination and confirmation of the defect by a technical specialist of the company, the cost of delivery in both directions is compensated to you.
Before installation, it is necessary to make sure that the product is intact and fully complies with its description!

Returns and exchanges

The legal guarantee is provided in accordance with the provisions of GEO no. 140/2021 and supplemented by OG 21/1992(r2) on the sale of products and related guarantees, which transpose Directive 1999/44/EC into Romanian law and do not limit, ignore or prejudice, directly or indirectly, the legal rights and legitimate interests of the purchaser provided by law.

Return Policy

Dear customers, please read the return policy!

The following items cannot be returned or exchanged:

Damaged during installation/dismantling.
Installed without checking the condition of the electrical networks, voltage regulator relay, coil and ignition system parts.
The completeness of the supply of which does not correspond to the purchase kit.
Without original packaging.
Modified during installation (change in design, geometry or properties of the product material, grinding, trimming, etc.).

Are there any problems or questions related to the warranty case or return/exchange of goods?

Contact the company manager to solve this problem!

+40 790 944 589

Important information!

When receiving the goods at the TC department, be sure to check the integrity of the packaging and all contents. The appearance of the goods may differ from the photo on the website, depending on the batch.
The manager clarifies the details of the order for shipment.

Use your right to request a report from a transport company employee if you find:

Torn package of the parcel.
The entire parcel is crushed

Marks from a fall or impact
Signs of other interference

List the identified defects in the completed document. Then contact our store manager. The transport company is responsible for the integrity of the cargo.

All products are checked for integrity before being sent to the customer

Return Policy

Dear customers, please read the return policy!

The return period for goods (from the date of purchase) for retail customers is 14 days.

If such a need arises:

Contact our store manager and indicate the reason for the return.
Specify how you would like to exchange/return the product.
Specify the desired refund method.

Return is possible if:

The product has not been used and has no signs of use (chips, dents or any mechanical damage).
Full set and factory packaging available. The integrity of the packaging is not broken.
The product is not subject to return/exchange if it is faulty as a result of improper use or installation

Shipping costs are reimbursed as follows:

When returning a product of proper quality, delivery is paid by the customer.
When returning a product due to an error by a company employee*, delivery in both directions is paid by the company.

* An error by a company employee means a mis-sorting/incomplete set of goods.