User Agreement

This User Agreement (hereinafter referred to as the “Agreement”) constitutes an offer by TT AGRO MOTO SRL (hereinafter referred to as the “Company”) to enter into a Contract (offer) under the terms and conditions set forth below.

Please read this Agreement carefully before using the Website. If you do not agree with the terms of this Agreement, please immediately discontinue use of the Website. By using the Website in any manner, including but not limited to browsing its content, using its functionality and services, you confirm your agreement with the terms of this Agreement and accept the obligations set forth herein.

1. GENERAL PROVISIONS
1.1 These terms of use of the website of TT AGRO MOTO SRL apply to orders for the purchase of goods offered by TT AGRO MOTO SRL via the website https://ttg-agro-moto.ro/ (hereinafter referred to as the Website).
1.2 The following terms and definitions apply in this Agreement and in relations arising from or related to it: 1.2.1 “Website Administrator” / “Website Administration” – TT AGRO MOTO SRL, with its registered office in Romania at: București Sector 1, Bulevardul G-RAL GHEORGHE MAGHERU, No. 31, OFFICE 2, 5th Floor, Unique Registration Code 50757376. 1.2.2 “Website User” – any natural person who has accessed the Website at any time and has reached the age required to accept this Agreement. 1.2.3 “Buyer” – a natural/legal person or organization that has created an account on the Website and/or placed an order on the Website or by phone. 1.2.4 “Confidential Information” – any information transferred by one Party to the other Party under this Agreement and recognized as confidential in accordance with applicable law and the terms of this Agreement. 1.3 Use of the Website by the User/Buyer (including but not limited to accessing information and materials posted on the Website, regardless of the duration of access and number of pages viewed; registration on the Website; other actions related to the use of Website services) constitutes acceptance of this Agreement and any amendments thereto. The latest version of the Agreement is available on the Website. The User is personally responsible for reviewing the Agreement for updates.
1.4 The Website content has been prepared with the utmost care to ensure accuracy; however, errors may occur. Therefore, the Website Administrator shall not be liable for typographical or other display errors related to images, products, etc.
1.5 TT AGRO MOTO SRL shall not be liable for any damage caused by viruses, errors, human actions, computer system failures, or communication failures, errors, or delays during data transmission.
1.6 All information and materials on this Website are provided free of charge without any warranties of any kind. Under no circumstances shall TT AGRO MOTO SRL be liable for any direct, indirect, incidental, or special damages arising from the use or inability to use this Website, or from errors, omissions, interruptions, defects, delays in operation or transmission, or any Website malfunction.

2. DESCRIPTION OF THE OFFERED GOODS
2.1 The Website provides Buyers with the opportunity to purchase spare parts, components, consumables, and accessories for agricultural machinery, garden and motor equipment, including but not limited to: garden machinery, engines and spare parts for garden equipment; mini agricultural machinery, engines and spare parts; wheels, tires, tubes; electrical equipment and spare parts; motorcycles, engines and spare parts; bicycle gear, motorcycle gear; batteries and other technical goods.
2.2 Technical specifications and prices of the Goods presented on the Website are for informational purposes only and may be changed without prior notice (except where the Buyer has placed and paid for an order).
2.3 The Website Administrator does not guarantee the absence of errors in product descriptions or other Website content. Images on the Website are for illustrative purposes only. Actual products may differ in color, appearance, etc.
2.4 Goods may be purchased only from the Website catalog. The Website Administrator does not guarantee stock availability. In case of inability to deliver Goods for reasons beyond the control of the Website Administrator, the Buyer may claim only an immediate refund of the amounts paid. Refunds shall be made as soon as possible, but no later than 30 calendar days.
2.5 Goods are supplied as presented on the Website and subject to availability.
2.6 With the Buyer’s consent, the Company may provide an equivalent substitute product in terms of price and quality if the ordered Goods are unavailable.

3. WEBSITE REGISTRATION TERMS
3.1 To save order history, track order status, store delivery addresses, and gain access to other Company services, the Buyer/Website User may create an account on the Website.
3.2 To create an account, the Buyer/Website User must use a valid email address and follow the instructions provided on the Website registration page.
3.3 The Client may delete (cancel) their account at any time without providing reasons, either directly from the account or by sending a request to the Website Administrator’s contact address specified in this Agreement.
3.4 By creating and using an account, the User/Buyer assumes responsibility for maintaining the confidentiality of account credentials (username and password), managing access to the account, and, to the extent permitted by applicable law, is responsible for actions performed using the account.
3.5 By creating an account and/or using content and/or placing orders, the Website User/Buyer explicitly and unambiguously accepts the terms of use of the Website in the latest updated version published on the Website and effective on the date of account creation and/or content use and/or order placement.
3.6 After creating an account, continued use of the content constitutes acceptance of amendments to this Agreement and/or updated versions of the Website terms.

4. ORDER PLACEMENT PROCEDURE
4.1 The Buyer places orders independently on the Website by selecting Goods (adding the desired Goods to the cart), completing the electronic form, finalizing the Order, and paying using one of the explicitly indicated payment methods.
4.2 By placing an order on the Website, the Buyer agrees to the communication method (phone/email) used by the Company to conduct its commercial operations.
By placing an order, the Buyer confirms that they have read, understood, and accepted the information and technical characteristics of the ordered Goods.
4.3 Before placing/confirming an order, the Buyer must complete identification using the designated sections of the Website.
By placing an Order, the Buyer agrees that all data provided for the purchase process is accurate, complete, and up to date as of the Order date.
4.4 The Company reserves the right to request documents necessary for order processing and verification.
4.5 The notification received by the Buyer after placing an order is for informational purposes only and does not constitute automatic acceptance of the order. Order acceptance occurs when the Company manager sends a confirmation by email or phone, or confirms the order by phone call.
4.6 The Company reserves the right to change the quantity of Goods in the order for justified reasons. In such cases, the Company will notify the Buyer via email or phone and refund the paid amount if applicable.
4.7 The Website User/Buyer shall bear responsibility for inaccuracies or errors that may arise when completing order forms. The Website User/Buyer is responsible for the accuracy and completeness of the information provided.

5. PRICES OF GOODS
5.1 Prices for the Goods are displayed on the Website in the national currency of Romania. Prices are valid at the time of order confirmation.
5.2 By placing an order, the Buyer confirms that they have personally reviewed and agreed to the price of the Goods.
5.3 The Buyer places orders independently on the Website by selecting Goods and completing the electronic form.
5.4 If prices or other information about the Goods are displayed incorrectly, including due to incorrect database entries, the Website Administrator reserves the right to cancel orders containing such Goods and promptly notify Buyers of the error.

6. PAYMENT TERMS
6.1 Payment for the Goods under this Agreement may be made online by card or via third-party online payment services (e.g., PayPal), as well as on-site at the warehouse upon purchase.
6.2 If payment is made online using a credit/debit card, the Buyer must complete the form by entering card details. If the transaction is successful, order information will be displayed on the next screen.
6.3 Fees are paid by each Party in accordance with the payment service provider’s policy.
6.4 When using payment systems, payments or refunds are processed in accordance with the rules of the respective payment systems.
6.5 The Website Administrator does not store or process bank card data, and all transactions are carried out by the payment provider.
6.6 TT AGRO MOTO SRL shall not be liable for: a) errors, delays, or refusal to process transactions caused by payment operators, banks, courier companies, or intermediaries; b) inability to complete payment due to technical issues on the Buyer’s side (outdated browser, blocked internet connection, bank refusal, insufficient funds, etc.); c) losses related to the use of payments by third parties if the payment was initiated by the Buyer or by persons who have access to the Buyer’s payment data; d) any additional expenses incurred by the Buyer, including but not limited to card payment fees or currency conversion fees charged by the issuing bank. The Buyer bears full responsibility for such costs.

7. DELIVERY AND TIMEFRAMES
7.1 By agreement with the Buyer, TT AGRO MOTO SRL undertakes to deliver the Goods using one of the following methods: courier service, the Company’s own couriers, or self-pickup from the Company’s warehouse.
7.2 The Company ensures proper packaging of the Goods and provides all accompanying documents required by law.
7.3 The Company delivers Goods only within the territory of Romania, within the timeframes previously agreed by the Parties.
7.4 TT AGRO MOTO SRL shall not be liable for the actions of the transport company, storage of Goods during transportation, or delivery timeframes.
7.5 The moment of receipt of the Goods by the Buyer is the signing of a document confirming acceptance of the ordered Goods (waybill, delivery note, acceptance certificate, etc.) or the actual receipt of the Goods by the Buyer and actions confirming acceptance. Upon receipt, the Buyer must check the Goods for damage and the presence of required documents (receipt, warranty card, acceptance certificate, etc.) and immediately notify the Website Administrator and/or file a claim with the delivery service in case of defects.
7.6 A signature on acceptance documents and/or actual acceptance of the Goods confirms that the Buyer received all necessary information about the Goods prior to acceptance and has no claims.
7.7 Delivery costs are borne by the Buyer/Website User unless otherwise agreed in advance by the Company and the Buyer.
7.8 Delivery costs are determined based on the weight, dimensions of the Goods, delivery timeframes, and delivery method.
7.9 The Company shall not be liable for incorrectly provided information by the Buyer and/or Website User that may result in delays or inability to deliver the Goods. In such cases, the Company shall not be liable for any damage incurred by the Buyer and/or Website User due to delivery delays.

8. RIGHTS AND OBLIGATIONS OF THE PARTIES
8.1 The Website Administration has the right to amend the rules for using the Website and change the content of this Website. Amendments take effect from the moment the new version of the Agreement is published on the Website.
8.2 The Website User has the right to: - use Website information for personal non-commercial purposes; - ask any questions related to Website services via the email address indicated on the Website. 8.3 The Website User undertakes to: - provide additional information upon request of the Website Administration that is directly related to the operation of the Website; - refrain from actions that may disrupt the normal operation of the Website; - avoid actions that may result in a breach of confidentiality of information protected by law; - not use the Website to distribute advertising information without the consent of the Website Administration; - ensure the accuracy of the information provided; - ensure the security of personal data from access by third parties. 8.4 The Website User and Buyer are prohibited from: - using any devices, programs, procedures, algorithms, methods, automated devices, or equivalent manual processes to access, acquire, copy, or monitor Website content; - performing reverse lookups, tracking, or attempting to track any information about any other Website User/Buyer. 8.5 The Buyer has the right to: - obtain information about the Goods posted on the Website; - require the Website Administrator to comply with the terms of this Agreement; - refuse to receive commercial communications by notifying the Website Administrator; - exercise other rights provided by the applicable laws of Romania and this Agreement. 8.6 The Buyer undertakes to: - pay for and receive the Goods within the timeframes in accordance with the terms of this Agreement and agreements; - review the information about the Goods posted on the Website and the terms of this Agreement;

9. WARRANTIES
9.1 All Goods sold by TT AGRO MOTO SRL are covered by a warranty in accordance with the applicable laws of Romania and the commercial terms of manufacturers and distributors.
9.2 The Company guarantees that all products are new, in original packaging, and ensures the integrity of the Goods ordered on the Website.
9.3 Warranty obligations apply to: 1) manufacturing defects of material, design, or assembly; 2) non-compliance with declared technical parameters and functionality; 3) hidden defects that could not be detected during standard visual inspection at the time of receipt. 9.4 Detailed warranty conditions and duration are specified in the warranty document issued by the manufacturer (or distributor) and attached to the Goods.
9.5 The warranty applies provided that: - the Buyer/User purchased the Goods from TT AGRO MOTO SRL; - the Buyer/User complies with the operating and maintenance instructions and uses the Goods in accordance with the manufacturer’s or distributor’s instructions; - the Buyer/User has retained and presented the warranty card and financial document (invoice or receipt). 9.6 Warranty is void in the following cases: - mechanical damage to the Goods, excessive exposure to sunlight, or unauthorized physical modifications; - malfunctions caused by failure to comply with operating, maintenance, transportation, handling, installation, or storage instructions; dropping, impacts, liquid exposure, negligent use or care, chemical exposure, or misuse; - damage caused by impact; - breakdowns resulting from interference by unauthorized persons or service centers; - natural wear and tear of materials, consumables, batteries, or product components. 9.7 If defects are discovered during the warranty period, the Buyer has the right to submit claims to the Company in accordance with Romanian law.
9.8 In the event of a defect, the Buyer must: a) submit written notification to the Company via email or Website contact details; b) provide supporting documents: receipt/invoice, warranty card, defect description, photos or videos; c) if required, deliver the Goods to the Company’s authorized service center for diagnostics. 9.9 The Company reserves the right to send the Goods for technical examination to determine the nature of the defect.

10. GOODS RETURN CONDITIONS
10.1 Return of Goods is governed by applicable law and, in certain cases, a specific return policy.
10.2 In accordance with Romanian law, the Buyer may exchange/return purchased Goods within 14 days if the Goods do not meet expectations or are unsuitable for reasons such as size, model, shape, dimensions, or other reasons preventing their intended use.
10.3 Exchange/return of Goods of proper quality is possible provided that the Goods have not been used and retain their commercial appearance, seals, labels, and the payment document issued to the consumer.
10.4 Returned Goods must be in the same condition as sold (original packaging with all accessories, intact labels, and accompanying documents). All returned Goods must be complete, new, in original packaging, without any damage, additional labels, scratches, signs of wear, assembly, oil traces, etc.
10.5 Return shipping costs are borne by the Buyer. The cost of the Goods shall be refunded to the Buyer no later than 30 (thirty) calendar days from the return date.
10.6 Return contact: +40790944589 Return request processing time: 14 calendar days.

11. INTELLECTUAL PROPERTY
11.1 All materials and content on the Website, including but not limited to texts, graphics, logos, images, software, and designs, are the intellectual property of TT AGRO MOTO SRL or its licensors.
11.2 The Website User and Buyer are prohibited from copying, distributing, publishing, modifying, or using Website content for commercial purposes without prior written consent of the Company.
11.3 Any unauthorized use of intellectual property may result in legal liability according to the applicable laws of Romania.

12. PROHIBITED ACTIONS
12.1 The Buyer/User is prohibited from: - uploading or transmitting viruses, malicious code, or harmful files; - interfering with the operation of the Website or its servers; - attempting unauthorized access to the Website, other accounts, or systems; - using the Website for illegal or fraudulent purposes.

13. PERSONAL DATA
13.1 TT AGRO MOTO SRL processes personal data in accordance with Romanian and EU laws.
13.2 Personal data collected from Website Users and Buyers are used for: - order processing; - delivery and communication; - compliance with legal obligations; - improving services and Website functionality. 13.3 The Website User and Buyer have the right to access, correct, or request deletion of their personal data.
13.4 Detailed information is provided in the Website’s Privacy Policy.

14. AMENDMENTS
14.1 TT AGRO MOTO SRL reserves the right to amend this Agreement at any time.
14.2 Amendments take effect from the moment they are published on the Website.
14.3 Continued use of the Website after publication of amendments constitutes acceptance of the updated terms.

15. DISPUTES
15.1 Any disputes arising from this Agreement shall be resolved through negotiations between the Parties.
15.2 If no agreement is reached, disputes are subject to the jurisdiction of the competent courts of Romania.
15.3 This Agreement is governed by Romanian law.

16. TERM AND TERMINATION
16.1 This Agreement is valid indefinitely from the moment it is published on the Website.
16.2 TT AGRO MOTO SRL may terminate this Agreement or restrict access to the Website at its discretion, with prior notice published on the Website.
16.3 The termination of the Agreement does not affect rights and obligations accrued prior to termination.

17. CONTACT INFORMATION
17.1 For questions, claims, or additional information, the Buyer/User can contact:
TT AGRO MOTO SRL
Phone: +40790944589
Email: office@ttagromoto.ro
Address: Romania